Shipping policy
We currently offer three ship out days during the week. Monday and Wednesday. On our cart page you have the choice on when you would like your cookies to ship out!
The cut off time is as follows:
-
Monday cut off is Wednesday at 11:59pm
- Tuesday cut off is Friday at 11:59pm
- Wednesday cut off is Monday at 11:59pm
*please note that if our order capacity is reached prior to the specific cut off time we will close off that date
Delivery timeline
Our shipping calculator on the checkout page will tell you exactly how many business days your cookies will arrive from the day we ship out. When you are counting, the ship out day is day 0 and the next day 1, etc. For example, If it says 3 days shipping, and your ship out date is Monday it will arrive on Thursday.
Within the lower mainland of British Columbia you can typically expect your order to arrive one day after the ship out date (Although typically it is within one day, in the current environment it may be longer). For example, if you pick Monday then it will usually arrive on Tuesday.
*Please note that delivery times are currently not guaranteed by our shipping carriers due to Covid-19. The time on the cart page and actual delivery time may vary.
Package Liability
There is a chance your package may be delayed. Unfortunately we have no control once the package has been picked up by the shipping carrier. Our goal is to make every YVR Cookie experience an 11 out of 10 even if it is something out of our control. If your package has come late, or been damaged during the shipping process please email us at info@yvrcookie.com and we will do everything we need to make the situation a happy one for you!