Of course! We can accommodate any changes to your order as long as it is not within 48 hours of your selected delivery/ship-out/pickup date. Send us an email to email@example.com to make any changes to your order.
To cancel your order please send us an email to firstname.lastname@example.org with your order number! Cancelations can be accommodated as long as they're not within 48 hours of your selected delivery/ship-out/pick up date.
Looking to place a bulk order or for event catering? Our bulk cookies cost $5.65 each and come individually packaged for freshness and are labeled with the flavour (minimum 50 cookies for bulk pricing) . We are able to offer customization on the stickers for an additional cost.
Any order of 100+ cookies qualify for 10% off. Orders of over 1000 cookies qualify for 15% off.
Click here for more details or to place your bulk order
Cookies make an amazing gift for any occasion! We offer a few different options! To send it directly to the recipient, enter their information on the shipping/delivery page.
Signature Gift boxes: Enjoy 5 or 15 Gourmet Cookies packaged in a two piece box set along with a personalized message and satin ribbon. The card options include: Plain, Happy Birthday, Congrats, Happy Anniversary, and You're the sweetest.
YVR Cookie Gift Card: We offer gift cards in the value of $30, $50, $75, $100. Our gift cards never expire and make a great gift for someone who has been craving our cookies!
Signature flavours Box: If you like, you can also order one of our plain boxes and add an occasion card with a personal note for $2!
Yes absolutely! based on the size of the order, we recommend different options. Any order with $300 or more will get a 10% discount orders of $2500+ get 15% off. Please checkout our Corporate ordering page to get more details and place your order!
Orders with less than 10 boxes: It is best to order through our website with multiple checkouts.
Our signature doughs are what sets us apart from any other cookies. Our cookie doughs are truly our pride and joy! Each dough starts with rich European style butter, creamed with brown and white sugar. We use canadian eggs, and flour. We source the chocolate for our cookies from belgium for an unmatched smoothness.
To see what is in each flavour on our signature menu, check out the flavours page on the top bar!
Our cookies are baked fresh, and individually packaged within hours of baking to lock in that fresh baked flavour! We reccommend eating the cookies within 2 weeks of recieving them. If you're planning on enjoying them after 2 weeks, we recommend freezing them! They can be stored in the freezer for 3 months.
When you're ready to enjoy your cookies, warm them up in the microwave for 30 seconds and allow to rest for 1 minute before digging in.
Alternatively you can heat them in the oven for 4-6 minutes at 350 degrees.
Our facility processes wheat (gluten) , dairy, eggs, peanuts, and tree nuts. Allergen flavours are baked on separate trays and our team conducts a full sanitization in between baking different flavours. if you or your recipient have a severe allergy, we do not reccomend eating our cookies.
You can find information on allergens for all of our cookies on the flavours page.
You can use the delivery method selector on the cart page to get an earliest estimated arrival! If you need your shipping order for an event, or specfic date, we recommend choosing an earliest arrival date 1-2 buisness days before you need them.
*Please note that delivery dates are only estimates provided by carriers. This doesn't account for any delays that may happen.
If you'd like to have your order delivered on a specific date, select local delivery on the cart page! You'll be able to enter the delivery address postal code to see if you're eligible. Our local delivery service will deliver your cookies to you on the date selected from 8am-5pm!
Our entire packaging process is designed around keeping your cookies fresh during the shipping process. Every cookie is individually sealed for freshness and are always baked the day before they are shipped. Our boxes are loaded with starch peanuts, and paper crinkle to protect your cookies from being crushed. For more information on how shelf life please see above in our FAQ.
There is a chance your package may be delayed. Unfortunately we have no control once the package has been picked up by the shipping carrier. If your package has come late, or been damaged during the shipping process please email us at email@example.com!