Frequently Asked Questions

Yes you can! You can select your delivery date on the cart page! Please take into account 2-3 business days prior to delivery as there may be delays due to weather and higher seasonal shipping volume. We will always have your order ready on the selected date, delays would only come from Shipping carriers.

We recommend ordering/pre-ordering as soon as possible.

Local Delivery: You are able to select the exact date the cookies arrive. We recommend selecting 1-2 days before you need the cookies. Please note, if snow hits there may be some delays. If you need your cookies for Christmas, we recommend selecting the 18th or 19th of december for delivery at the latest.

Shipping: You may choose the shipping date on the cart page, with an estimated delivery date. We highly reccomend selecting an estimated delivery date 2-3 days before the day you need it.

If you have any questions about timelines or would like reccomendations based on your unique situation, please email us at info@yvrcookie.com!

Local Delivery: Last delivery day will be Dec 23rd. Last chance to order will be Dec 22nd at 1:00pm or sooner if we sell out. Due to unexpected snow conditions, we highly recommend requesting your cookies to arrive sooner.

Shipping: Last ship out day before Christmas will be Dec 19th. Last chance to order will be Dec 18th at 2:00pm or sooner if we sell out. We highly recommend choosing upgraded shipping if you are choosing shipping on Dec 19th. Please note, this is not a guarantee that the cookies will arrive before Christmas, just information on the last day we will ship out.

Yes absolutely! 

Orders with less than 10 boxes: It is best to order through our website with multiple checkouts.

Orders with 10+ boxes: Please download to excel, or make a copy in google sheets of this sheet. Once you have filled it out please place your order on this page. You are welcome to email us before sending the sheet if you have any questions

Checkout this page for more details!

Our signature doughs are what sets us apart from any other cookies. If you enjoy baking you know that getting a thick, delicious cookie isn't an easy task. We've spent over 6 years perfecting our recipes, and even now we're still improving them each day!

 Each dough starts with high quality european style butter, creamed with brown and white sugar. We use locally sourced canadian eggs, and flour, and most of our chocolate is from Belgium.

To see what is in each flavour on our signature menu, check out the flavours page on the top bar!

We have a Gluten Friendly Cookie available! At this time we do not have a dairy free cookie.

Our stuffed cookies are individually packaged within hours of baking to lock in that fresh baked flavour! Our cookies are shelf stable and reccommended to be eaten within 1-2 weeks of recieving them. If you're planning on enjoying them after 2 weeks, we recommend freezing them! They can be stored in the freezer for 3 months.

When you're ready to enjoy your cookies, warm them up in the microwave for 20-30 seconds and allow to rest for 1 minute before digging in.  

Alternatively you can heat them in the oven/air fryer for 5-8 minutes at 350 degrees. 

YES! Our cookies are best enjoyed warmed up!

We suggest reheating your cookies for 20-30 seconds depending on how powerful your microwave is. Allow your cookie to rest for 1 minute before digging in.

At our bakery we process wheat (gluten), dairy (milk), eggs, soy, peanuts, and tree nuts. As a result, all of our products may contain trace amounts of these ingredients.

If you or your gift recipient have a severe allergy to any of these ingredients, we do not recommend eating our cookies even if it is not listed as an ingredient.

You can find more information on allergens for all of our cookies on the flavours page.

Click Here to see nutritional info for our stuffed cookies.

Just a heads up — ingredient lists are available for all our flavours, but nutrition facts are only provided for our signature menu cookies. That said, most of our seasonal flavours have similar macro nutrient profiles to the signature cookies, unless we mention otherwise.

If the delivery address is in Canada or the USA, we deliver to you! 

If delivery dates do not show up for you in the cart even though the delivery address is within our range please contact us via chat or email and we will help you out! 

Decemeber Events & Markets

Saturday Dec 6th Burnaby - Metrotown Holiday Hive Market 11-4pm

Saturday Dec 6th Maple Ridge - DTMR Holiday Magic 4-8pm

Sunday Dec 7th Burnaby - Metrotown Holiday Hive Market 11-4pm

Sunday Dec 7th Fort Langley - iMade Christmas Craft Fair 11-4pm

Sunday Dec 14th Fort Langley - iMade Christmas Craft Fair 11-4pm

You can select your delivery or ship out date during checkout!

If you're within our local delivery range, then you are able to select your exact delivery date! Your cookies will be delivered from 8am-5pm on your selected date.

If your order is shipping, you can see the estimated delivery date when selecting your shipping option on the cart page!

Yes you can! Place an order for multiple boxes until it reaches the amount that you would like.

If you are ordering more than 50 please order through our bulk order process here.

Of course! We can accommodate any changes to your order as long as it has not been picked up by the courier yet. 

To cancel your order please send us an email to info@yvrcookie.com with your order number! Cancelations can be accommodated as long as they're not within 24 hours of your selected delivery/ship-out/pick up date.

Our minimum for bulk cookie orders is 50 cookies.

Each cookie is individually packaged and labelled with the flavour, and we are able to provide customizations on the sticker for an additional cost!

Click here for more details or to place your bulk order

Cookies make an amazing gift for any occasion! A cookie box can be delivered directly to the recipient by entering their information in the delivery information at checkout. 

When putting together your box, you can easily add a gift message as well as to and from information!

Yes absolutely! based on the size of the order, we recommend different options. Any order with $300 or more will get a 10% discount orders of $2500+ get 15% off. Please checkout our Corporate ordering page to get more details and place your order!

Orders with less than 10 boxes: It is best to order through our website with multiple checkouts.

If you are ordering boxes for Employees, Vendors, clients, or anyone else: Please fill go to our corporate ordering page.

Corporate Event: For any orders that are 50 cookies or less, please order online! If it is more than 50 cookies please go to our corporate/event ordering page.

If you're within our local delivery range, then you are able to select your exact delivery date! Your cookies will be delivered from 8am-5pm on your selected date.

If your order is shipping, you can see the estimated delivery date when selecting your shipping option on the cart page!

*Please note that shipping couriers only provide estimates. This doesn't account for any delays that may happen.

Our entire packaging process is designed around keeping your cookies fresh during the shipping process. Every cookie is individually sealed for freshness. 

There is a chance your package may be delayed. Unfortunately we have no control once the package has been picked up by the shipping carrier.  If your package has come late, or been damaged during the shipping process please email us at info@yvrcookie.com!

Yes we can, but please note your delivery estimate may change and be longer than expected.

Yes you can! Pick up is available at checkout if your postal code is near our bakery.

Want to pick up but your postal code is not giving you a pick up option? Checkout with our postal code V2X 0T4!

When you arrive, please ring the doorbell and wait outside. Someone from our team will bring your box out shortly!

Our address is 205-20120 Stewart Cres, Maple Ridge, BC