FAQ

Our cookies are baked fresh to order the day before shipping/delivery! You can place an order any day, any time and select a shipping/delivery date on our cart page. 

You can select and see available shipping/delivery dates on the cart page. Once your order is shipped on the selected date you'll receive your tracking information and estimated delivery date. 

We occasionally offer pick up around holidays! If you do not see pick up as an option, it is unavailable at this time.

*please note that if a date or time is unavailable is is because we've reach capacity. 

Yes you can! 

If you're eligible for local delivery, then you're able to select your exact delivery date! Your cookies will be delivered from 8am-5pm on your selected date. 

If you're shipping your order, you can see the estimated delivery date when selecting your shipping option on the cart page!  

Yes you can! Place an order for multiple boxes until it reaches the amount that you would like. If you are ordering more than 48 we reccomend filling out our large order or emailing info@yvrcookie.com and our team will help you place your order!

Of course! We can accommodate any changes to your order as long as it is not within 48 hours of your selected delivery/ship-out/pickup date. Send us an email to info@yvrcookie.com to make any changes to your order. 

To cancel your order please send us an email to info@yvrcookie.com with your order number! Cancelations can be accommodated as long as they're not within 48 hours of your selected delivery/ship-out/pick up date. 

We have partnered with Novex Delivery solution to offer delivery to our customers located throughout North Vancouver to Abbotsford. You can check your eligibility on the cart page! Local delivery allows you to select the exact day you'd like them delivered. Deliveries are made between 8 am-5 pm on your selected delivery date. You can also add more specific instructions for the driver! I.e Please call upon delivery, Please leave by back door etc. 

Shipping is available Canada Wide! We currently use Canada Post, Purolator, FedEx and UPS to get cookies to you as quickly as possible. During check out, you can select the day your order is shipped out, as well as the expected days in transit until it is delivered. Once your parcel is picked up by the carrier, your tracking information will update with the expected delivery date.

Looking to place a bulk order or for event catering? Our bulk cookies cost $5.50 each and come individually packaged for freshness and are labeled with the flavour (minimum 50 cookies for bulk pricing) . We are able to offer customization on the stickers for an additional cost. 

Any order of 100+ cookies qualify for 10% off. Orders of over 1000 cookies qualify for 15% off.

Cookies make an amazing gift for any occasion! We offer a few different options! To send it directly to the recipient, enter their information on the shipping/delivery page.

Signature Gift boxes:  Enjoy 5 or 15 Gourmet Cookies packaged in a two piece box set along with a personalized message and satin ribbon.  The card options include: Plain, Happy Birthday, Congrats, Happy Anniversary, and You're the sweetest. 

YVR Cookie Gift Card: We offer gift cards in the value of $30, $50, $75, $100. Our gift cards never expire and make a great gift for someone who has been craving our cookies!

Signature flavours Box: If you like, you can also order one of our plain boxes and add an occasion card with a personal note for $2!

Yes absolutely! based on the size of the order, we recommend different options. Any order with 10 boxes or more will get a 10% discount automatically applied.

Orders with less than 5 boxes: It is best to order through our website with multiple checkouts.

Orders with 5+ boxes: Please download to excel, or make a copy in google sheets of this sheet. Once you have filled it out please email it to info@yvrcookie.com. You are welcome to email us before sending the sheet if you have any questions!

Orders with 25+ boxes: Please fill out our corporate ordering form and someone from our team will be in touch with you within 24 hours.

If you are ordering boxes for Employees, Vendors, clients, or anyone else: Please fill out this form and someone from our team will get back to you within 24 hours! 

Corporate Event: For any orders that are 48 cookies or less, please order online! If it is more than 48 cookies please Email info@yvrcookie.com with the following information: Date cookies are needed, how many, which flavors, and location and we will get your order set up!

Our signature doughs are what sets us apart from any other cookies. Our cookie doughs are truly our pride and joy! Each dough starts with rich European style butter, creamed with brown and white sugar. We use canadian eggs, and flour. We source the chocolate for our cookies from belgium for an unmatched smoothness. 

To see what is in each flavour on our signature menu, check out the flavours page on the top bar!

At this time we do not have any gluten free flavours on our menu! 

Our cookies are baked fresh, and individually packaged within hours of baking to lock in that fresh baked flavour! Our cookies are best enjoyed as soon as you receive them! If you're planning on enjoying them within 2 weeks of receiving them, you can store them in a cool dry place. If you're planning on enjoying them after 2 weeks, we recommend freezing them! They can be stored in the freezer for up to 2 months.

When you're ready to enjoy your cookies, warm them up in the microwave for 30 seconds and allow to rest for 1 minute before digging in.  

Alternatively you can heat them in the oven for 4-6 minutes at 350 degrees. 

YES! Our cookies are best enjoyed warmed up!

We suggest reheating your cookies for 30 seconds depending on how powerful your microwave is. Allow your cookie to rest for 1 minute before digging in.

Our facility processes wheat (gluten) , dairy, eggs, peanuts, and tree nuts. Allergen flavours are baked on separate trays and our team conducts a full sanitization in between baking different flavours. if you or your recipient have a severe allergy, we do not reccomend eating our cookies.

You can find information on allergens for all of our cookies on the flavours page.

Click Here to see nutritional info for our cookies.

You can use the delivery method selector on the cart page to get an earliest estimated arrival! If you need your shipping order for an event, or specfic date, we recommend choosing an earliest arrival date 1-2 buisness days before your event. 

*Please note that delivery dates are only estimates provided by carriers. This doesn't account for any delays that may happen.

If you'd like to have your order delivered on a specific date, select local delivery on the cart page! You'll be able to enter the delivery address postal code to see if you're eligible. Our local delivery service will deliver your cookies to you on the date selected from 9am-5pm!

Our entire packaging process is designed around keeping your cookies fresh during the shipping process. Every cookie is individually sealed for freshness and are always baked the day before they are shipped. Our boxes are loaded with starch peanuts, and paper crinkle to protect your cookies from being crushed. For more information on how shelf life please see above in our FAQ.

There is a chance your package may be delayed. Unfortunately we have no control once the package has been picked up by the shipping carrier.  If your package has come late, or been damaged during the shipping process please email us at info@yvrcookie.com!

We have different shipping options that will vary the speed of delivery dependant on where in Canada you are shipping to. Delivery estimates will show on the cart page when selecting your shipping optio

We use UPS, Purolator, Fedex and Canada post to ship.

Yes we can but not through online checkout, please email us at info@yvrcookie.com to ship to a PO Box and we will manually process your order!

We occasionally offer pick up around holidays! Check out our cart page to see if there are pick up dates available at this time. If there is no option for pick up, then it is unavaialble at this time. 

To place a pick up order, head to our website and add your order to your cart! Select the Pick Up option on the cart page and select your preferred pick up date and time. Your order will be ready for pick up at our bakery in Maple Ridge at your selected time and date. 

PICK UP INSTRUCTIONS

Have your order confirmation email handy with your order number and the first name on the order! Once you arrive during your pick up time, head to one of our three pick up stalls and follow the instructions posted in your stall. Please wait in your car while our team bring your order to you! If you would prefer we place the order in your trunk, have it open after you park in your stall for our team.

Need to make an adjustment to your order, or have a question? Send us an email to info@yvrcookie.com

No you cannot. We bake all cookies to order and do not accept walk in traffic. Our bakery is not open to the public aside from the available pick up dates and times posted. 

You can find our next available pick up date/times in the cart page with your order! Is there is no option for pick up, then it is unavaialble at this time.