FAQ

Our cookies are baked fresh to order! You can place an order any day, any time. We offer pick up and delivery for our local cookie family! We also offer shipping Canada Wide. 

To see our next pick up date, place your order in your cart and select pick up on the cart page.

To see if you're eligible for delivery, place your order in your cart and select local delivery on the cart page. 

We ship out every week on Monday, Tuesday and Wednesday. You can select your ship out date on the cart page! Once your order is shipped on the selected date you'll receive your tracking information and estimated delivery date. 

*please note that if a date or time is unavailable is is because we've reach capacity. 

You can pick the date your order will be shipped out on the checkout page. Our standard ship out day is Monday-Wednesday, In the case of a statutory holiday your order will be sent out on Tuesday and Wednesday with the same cut off times.

If you would like more than 48 cookies please Email info@yvrcookie.com with the following information: Date cookies are needed, how many, which flavours, and delivery location. Our team will help get your order set up!

Looking to place a bulk order or for event catering? Our bulk cookies cost $5 each and come individual packaged for freshness and labeled with the flavour. We are able to offer customization on the stickers for an additional cost. Any order of 100+ cookies qualify for 10% off. Orders of over 1000 cookies qualify for 15% off.

Of course! We can accommodate any changes to your order as long as it is not within 48 hours of your selected delivery/ship-out/pickup date. Send us an email to info@yvrcookie.com to make any changes to your order. 

To cancel your order please send us an email to info@yvrcookie.com with your order number! Cancelations can be accommodated as long as they're not within 48 hours of your selected delivery/ship-out/pick up date. 

We have partnered with Novex Delivery solution to offer delivery to our customers located throughout North Vancouver to Abbotsford. You can check your eligibility on the cart page! Local delivery allows you to select the exact day you'd like them delivered. Delivered are made between 9am-5pm on your selected delivery date. You can also add more specific instructions for the driver! I.e Please call upon delivery, Please leave by back door ect. 

Shipping is available Canada Wide! We currently use Canada Post, Purolator, FedEx and UPS to get cookies to you as quickly as possible. During check you can select the day your order is shipped out, as well as the expect days in transit until it is delivered. Once your parcel is picked up by the carrier, your tracking information will update with the expected delivery date.

Cookies make an amazing gift for any occasion! We offer a few different options!

Signature Gift box:  Enjoy 5 Gourmet Cookies packaged in a two piece box set along with a personalized message and satin ribbon.  The card options include: Plain, Happy Birthday, Congrats, Happy Anniversary, Happy Valentine's Day and You're the sweetest. You may send the box directly to the recipient by adding their information in the shipping address.

YVR Cookie Gift Card: We offer gift cards in the value of $30, $50, $75, $100. Our gift cards never expire and make a great gift for someone who has been craving our cookies!

Signature flavours Box: If you like, you can also order one of our plain boxes and add an occasion card for $1!

Yes absolutely! based on the size of the order, we recommend different options below. Any order with 10 boxes or more will get a 10% discount automatically applied.

Orders with less than 5 boxes: It is best to order through our website with multiple checkouts.

Orders with 5+ boxes: Please download this sheet from google sheets. Once you have filled it out please email it to info@yvrcookie.com. You are welcome to email us before sending the sheet if you have any questions!

Orders with 25+ boxes: Please fill out our corporate ordering form and someone from our team will be in touch with you within 24 hours.

If you are ordering boxes for Employees, Vendors, clients, or anyone else: Please fill out this form and someone from our team will get back to you within 24 hours! 

Corporate Event: For any orders that are 48 cookies or less, it is best to order online! If it is more than 48 cookies please Email info@yvrcookie.com with the following information: Date cookies are needed, how many, which flavors, and location and we will get your order set up!

Our signature doughs are what sets us apart from any other cookies. Our cookie doughs are truly our pride and joy! Each dough starts with 100% real butter, creamed with brown and white sugar. We use real eggs,  all purpose and bread flour to create our base. We've partner with Hershey's Canada to pack our cookies with exciting ingredients like Skor Bits, Reese's Pieces and various Chipits! 

To see what is in each flavour on our signature menu, check out the flavours page on the top bar!

At this time we don't have any gluten free flavours on our menu! We'll be sure to announce it once we do :)

Our cookies are baked fresh to order, and individually packaged within hours of baking. Our cookies are best enjoyed fresh! However you can store them at room temperature for up to 10 days. For long storage you can freeze them for up to 2 months in an air tight container. 

Our cookies are best enjoyed warm! 

We suggest reheating your cookies for 20-25 seconds for half and 30-40 for a full cookie depending on how powerful your microwave is. Allow your cookie to rest for 1 minute before digging in.

Our facility processes wheat, dairy, eggs, peanuts, and tree nuts. Allergen flavours are baked on separate trays and our team conducts a full sanitization in between flavours. if you or your recipient have a severe allergy, please order at your own discretion. 

You can find information on allergens for all of our cookies on the flavours page. 

Yes we do!

Our shipping calculator on the checkout page will tell you exactly how many business days your cookies will arrive from the day we ship out. When you are counting, the ship out day is day 0 and the next day 1, etc. For example, If it says 3 days shipping, and your ship out date is Monday it will arrive on Thursday.

*Please note that delivery times are currently not guaranteed by shipping carriers due to Covid-19. The time on the cart page and actual delivery time may vary. 

If you'd like to have your order delivered on a specific date, select local delivery on the cart page! You'll be able to enter the delivery address postal code to see if you're eligible.

Yes they do! We individually heat seal each cookie and package them together with crinkle to protect them. Throughout the shipping process your cookies feel tightly hugged and happy. 

There is a chance your package may be delayed. Unfortunately we have no control once the package has been  picked up by the shipping carrier. Our goal is to make every YVR Cookie experience an 11 out of 10 even if it is something out of our control. If your package has come late, or been damaged during the shipping process please email us at info@yvrcookie.com and we will do everything we need to make the situation a happy one for you!

We have 3 shipping options that will vary the speed of delivery. Exact shipping times will be on the cart page so you know when to expect your cookies. 

We use UPS, Purolator, and Canada post to ship. Please note we are not able to ship to P.O Boxes.

Yes! We offer pick up from our bakery located in Maple Ridge, BC! To place a pick up order, add your desired items to your cart. Open up the cart page and select your pick up time and date. Once your order is placed you'll receive an order confirmation email with important instructions for your contactless pick up!

To place a pick up order, head to our website and add your order to your cart! Select the Pick Up option on the cart page and select your preferred pick up date and time. Your order will be ready for pick up at our bakery in Maple Ridge at your selected time and date. 

PICK UP INSTRUCTIONS

Have your order confirmation email handy with your order number and the first name on the order! Once you arrive during your pick up time, head to one of our three pick up stalls and follow the instructions posted in your stall. Please wait in your car while our team bring your order to you! If you would prefer we place the order in your trunk, have it open after you park in your stall for our team.

Need to make an adjustment to your order, or have a question? Send us an email to info@yvrcookie.com

Our bakery is not open to the public at this time. We bake all cookies to order and do not accept walk in traffic.

You can find our next available pick up date/times in the cart page with your order!