FAQ

We bake all of our cookies to order. You may order anytime and choose a ship out date as long as it is not after the cut off time! Once chosen, we will bake your cookies the day before, package them and ship them out to you!

We currently offer Monday-Wednesday for ship out days. The cut off times are as follows:

Monday cut off is Wednesday at 11:59pm

Tuesday cut off is Friday at 11:59pm

Wednesday cut off is Monday at 11:59pm

*please note that if our order capacity is reached prior to the specific cut off time we will close off that date

You can pick the date your order will be shipped out on the checkout page. Our standard ship out day is Monday-Wednesday, In the case of a statutory holiday your order will be sent out on Tuesday and Wednesday with the same cut off times.

Our bakery is not open to the public. We only offer shipping and and on special holidays/occasions we will offer pick up - when it is availilbe we will have it noted below and you would see it on the cart page. Outside of those very specific dates we are unable to accomodate any pick up orders.

At this time the next pickup date will be for before Valendtines day on Feb 13th 2021.

Yep! The best way to do that is to add multiple 12 boxes to your cart. 

Looking to place a bulk order or for event catering?

If you would like more than 48 cookies please Email info@yvrcookie.com with the following information: Date cookies are needed, how many, which flavors, and location and we will get your order set up!

Bulk cookie cost is $5 per cookie. Any orders of 100+ cookies qualifies for 10% off, 1000+ cookies qualifies for 15% off

You can make any changes or cancel your order at or before the below times:

Monday ship out: Saturday 11:59pm

Tuesday ship out: Sunday 11:59pm

Wednesday ship out: Monday 11:59pm

Please send us an email at info@yvrcookie.com to initiate any changes or to cancel.

Yes! We have partnered with Novex Delivery to deliver cookies directly to your special someone on Valentine's Day. Delivery orders are available between North Vancouver and Abbotsford. Order will be delivered on February 14th between 9am-5pm. Please ensure when checking out the delivery address and contact information for the recipient is accurate toe ensure your cookies are delivered :)

For any questions regarding Valentine's Day Delivery, please email us at info@yvrcookie.com

Local delivery on Valentine's Day ranges from 14.99-17.99! Delievery is guaranteed between 9am-5pm. To see the exact price go through the checkout process through to the shipping information :)

Yes!  We are offering pick up orders for the day before Valentine's Day- Saturday February 13th. When checking out  select the  pick up option for Sautday February 13th and  choose your pick up time between 10am-3pm. 

For any inquires regarding pick up orders please email pickup@yvrcookie.com

Great Question! The best ship out date for recieve your cookies for Valentine's Day is February 10th. Please ensure the shipping address is correct to avoid any delays.

If you have any questions about shipping a gift for Valentine's Day, email us at info@yvrcookie.com

Our Valentine's Day Gift box is a perfect gift for your special someone! Each box includes five freshly baked cookies, a personalized card and a satin bow. Our cookies can be delivered directly to your loved ones door. 

Cookies make an amazing gift for any occasion! We offer a few different options!

Signature Gift box:  Enjoy 5 Gourmet Cookies packaged in a two piece box set along with a personalized message and satin ribbon.  The card options include: Plain, Happy Birthday, Congrats, Happy Anniversary, Happy Valentine's Day and You're the sweetest. You may send the box directly to the recipient by adding their information in the shipping address.

Valentine's Day Gift box: Enjoy 5 Gourmet Cookies packaged in a two piece box set along with a personalized message and satin ribbon. You may send the box directly to the recipient by adding their information in the shipping address.

YVR Cookie Gift Card: We offer gift cards in the value of $30, $50, $75, $100. Our gift cards never expire and make a great gift for someone who has been craving our cookies!

Signature flavours Box: If you like, you can also order one of our plain boxes and add an occasion card for $1!

Yes absolutely! based on the size of the order, we recommend different options below. Any order with 10 boxes or more will get a 10% discount automatically applied.

Orders with less than 5 boxes: It is best to order through our website with multiple checkouts.

Orders with 5+ boxes: Please download this sheet from google sheets. Once you have filled it out please email it to info@yvrcookie.com. You are welcome to email us before sending the sheet if you have any questions!

Orders with 25+ boxes: Please fill out our corporate ordering form and someone from our team will be in touch with you within 24 hours.

If you are ordering boxes for Employees, Vendors, clients, or anyone else: Please fill out this form and someone from our team will get back to you within 24 hours! 

Corporate Event: For any orders that are 48 cookies or less, it is best to order online! If it is more than 48 cookies please Email info@yvrcookie.com with the following information: Date cookies are needed, how many, which flavors, and location and we will get your order set up!

Our signature dough is what sets us apart from any other cookie. We have spent a long time tweaking our recipe to get it perfect! This is how we are able to get the amazing texture and softness that our cookies have. 

We don't currently have any gluten free cookies on our menu! But don't worry- We're working away to create a gluten free dough as good as our Signature Dough!

We do not add any preservatives! As a result, our cookies are best served right away, however, they will keep fresh for up to 2 weeks in their original packaging.

We absolutely recommend reheating your cookies! That's how cookies are meant to be enjoyed!

We suggest reheating your cookies for 20-25 seconds for half and 30-40 for a full cookie depending on how powerful your microwave is.

Our facility processes wheat, dairy, eggs, peanuts, and tree nuts. You can find information on allergens for all of our cookies on the flavours page. if you or your recipient have a severe allergy, please know that, while we do our best to prevent cross contamination, we are not an allergen free bakery.

Yes we do!

Click here to see all the nutritional info.

We currently offer three ship out days during the week. Monday, Tuesday and Wednesday. On our cart page you have the choice on when you would like your cookies to ship out!

The cut off time is as follows:

• If you would like your cookies to ship out on Monday you must order before Wednesday at 11:59pm
• If you would like your cookies to ship out on Tuesday you must order before Friday at 11:59pm
• If you would like your cookies to ship out on Wednesday you must order before Monday at 11:59pm

*please note that if our order capacity is reached prior to the specific cut off time we will close off that date

Our shipping calculator on the checkout page will tell you exactly how many business days your cookies will arrive from the day we ship out. When you are counting, the ship out day is day 0 and the next day 1, etc. For example, If it says 3 days shipping, and your ship out date is Monday it will arrive on Thursday.

Within the lower mainland of British Columbia you can typically expect your order to arrive one day after the ship out date. For example, if you select Monday then it will usually arrive on Tuesday.

*Please note that delivery times are currently not guaranteed by shipping carriers due to Covid-19. The time on the cart page and actual delivery time may vary. 

Yes they do! We individually heat seal each cookie and package them together with crinkle to protect them. Throughout the shipping process your cookies feel tightly hugged and happy. 

There is a chance your package may be delayed. Unfortunately we have no control once the package has been  picked up by the shipping carrier. Our goal is to make every YVR Cookie experience an 11 out of 10 even if it is something out of our control. If your package has come late, or been damaged during the shipping process please email us at info@yvrcookie.com and we will do everything we need to make the situation a happy one for you!

We have 3 shipping options that will vary the speed of delivery. Exact shipping times will be on the cart page so you know when to expect your cookies. 

We use UPS, Purolator, and Canada post to ship. Please note we are not able to ship to P.O Boxes.