Frequently Asked Questions

Our signature doughs are what sets us apart from any other cookies. If you enjoy baking you know that getting a thick, delicious cookie isn't an easy task. We've spent over 6 years perfecting our recipes, and even now we're still improving them each day!

 Each dough starts with high quality european style butter, creamed with brown and white sugar. We use locally sourced canadian eggs, and flour, and most of our chocolate is from Belgium.

To see what is in each flavour on our signature menu, check out the flavours page on the top bar!

We have a Gluten Friendly Cookie available! At this time we do not have a dairy free cookie.

Our stuffed cookies are individually packaged within hours of baking to lock in that fresh baked flavour! Our cookies are shelf stable and reccommended to be eaten within 1-2 weeks of recieving them. If you're planning on enjoying them after 2 weeks, we recommend freezing them! They can be stored in the freezer for 3 months.

When you're ready to enjoy your cookies, warm them up in the microwave for 20-30 seconds and allow to rest for 1 minute before digging in.  

Alternatively you can heat them in the oven/air fryer for 5-8 minutes at 350 degrees. 

YES! Our cookies are best enjoyed warmed up!

We suggest reheating your cookies for 20-30 seconds depending on how powerful your microwave is. Allow your cookie to rest for 1 minute before digging in.

At our bakery we process wheat (gluten), dairy (milk), eggs, soy, peanuts, and tree nuts. As a result, all of our products may contain trace amounts of these ingredients.

If you or your gift recipient have a severe allergy to any of these ingredients, we do not recommend eating our cookies even if it is not listed as an ingredient.

You can find more information on allergens for all of our cookies on the flavours page.

Click Here to see nutritional info for our stuffed cookies.

Just a heads up — ingredient lists are available for all our flavours, but nutrition facts are only provided for our signature menu cookies. That said, most of our seasonal flavours have similar macro nutrient profiles to the signature cookies, unless we mention otherwise.

If the delivery address is in Canada or the USA, we deliver to you! 

If delivery dates do not show up for you in the cart even though the delivery address is within our range please contact us via chat or email and we will help you out! 

June 5th - 3pm - 10pm Shipyards Night Market 

June 5th - 4pm - 9:30 West Vancouver Cultural Festival

June 6th - 11am - 7pm Kits Artisan Avenue Market Days

June 6th - 11am - 7pm West Vancouver Cultural Festival

June 7th - 10am - 2pm Brentwood Farmers Market

June 9th 3pm - 7pm Pitt Meadows Farmers Market

June 11th 3pm - 7pm Port Coquitlam Farmer Might 

June 12th 10am - 2pm Haney Farmers Market

June 14th - 10am - 3pm Clayton Farmers Markets

June 21st - 10am - 2pm Brentwood Farmers Market

June 27th - 11am - 7pm Kits Artisan Avenue Market Days

June 28th - 10am - 3pm Clayton Farmers Markets

July

July 1st - 1pm - 8pm Port Coquitlam Canada Day Celebration

July 3rd - 3pm - 10pm Shipyards Night Market

July 4th - 9am - 2pm Haney Farm Market

July 5th - 10am - 2pm Brentwood Farm Market

July 5th - 10am - 2pm Portobello West @ Van Deusen Gardens

July 7th - TBD  Cookie Crisp Tasting Event at IGA Robson

July 11th - 11am - 9pm Khatsilano St Party

July 12th - 10am - 3pm Clayton Community Market

July 14th - 3pm - 7pm  Pitt Meadows Farm Market

July 18th - 9am - 2pm Haney Farm Market

July 19th - 10am - 2pm Brentwood Farm Market

July 26th - 10am - 3pm Clayton Community Market

July 31st - 3pm - 10pm Shipyards Night Market

You can select your delivery or ship out date during checkout!

If you're within our local delivery range, then you are able to select your exact delivery date! Your cookies will be delivered from 8am-5pm on your selected date.

If your order is shipping, you can see the estimated delivery date when selecting your shipping option on the cart page!

Yes you can! Place an order for multiple boxes until it reaches the amount that you would like.

If you are ordering more than 50 please order through our bulk order process here.

Of course! We can accommodate any changes to your order as long as it has not been picked up by the courier yet. 

To cancel your order please send us an email to info@yvrcookie.com with your order number! Cancelations can be accommodated as long as they're not within 24 hours of your selected delivery/ship-out/pick up date.

Our minimum for bulk cookie orders is 50 cookies.

Each cookie is individually packaged and labelled with the flavour, and we are able to provide customizations on the sticker for an additional cost!

Click here for more details or to place your bulk order

Cookies make an amazing gift for any occasion! A cookie box can be delivered directly to the recipient by entering their information in the delivery information at checkout. 

When putting together your box, you can easily add a gift message as well as to and from information!

Yes absolutely! based on the size of the order, we recommend different options. Any order with $300 or more will get a 10% discount orders of $2500+ get 15% off. Please checkout our Corporate ordering page to get more details and place your order!

Orders with less than 10 boxes: It is best to order through our website with multiple checkouts.

If you are ordering boxes for Employees, Vendors, clients, or anyone else: Please fill go to our corporate ordering page.

Corporate Event: For any orders that are 50 cookies or less, please order online! If it is more than 50 cookies please go to our corporate/event ordering page.

If you're within our local delivery range, then you are able to select your exact delivery date! Your cookies will be delivered from 8am-5pm on your selected date.

If your order is shipping, you can see the estimated delivery date when selecting your shipping option on the cart page!

*Please note that shipping couriers only provide estimates. This doesn't account for any delays that may happen.

Our entire packaging process is designed around keeping your cookies fresh during the shipping process. Every cookie is individually sealed for freshness. 

There is a chance your package may be delayed. Unfortunately we have no control once the package has been picked up by the shipping carrier.  If your package has come late, or been damaged during the shipping process please email us at info@yvrcookie.com!

Yes we can, but please note your delivery estimate may change and be longer than expected.

Yes you can! Pick up is available at checkout if your postal code is near our bakery.

Want to pick up but your postal code is not giving you a pick up option? Checkout with our postal code V2X 0T4!

When you arrive, please ring the doorbell and wait outside. Someone from our team will bring your box out shortly!

Our address is 205-20120 Stewart Cres, Maple Ridge, BC