To our YVR Cookie Family,
Our business model allows us to continue operating during this unprecedented time as we ship our products directly to consumers without a storefront. We are monitoring this closely and will provide updates in any potential operational changes in the future. During this time we will not be offering custom cookie orders due to difficulty sourcing ingredients and to encourage social distancing.
We do have to make some changes to our recipes as a result. Many of our cookies use specialty ingredients that we have been sourcing locally and not from our bulk suppliers. In order to practice social distancing we have made small changes so that we can have all of the items delivered to us directly. All of the changes are updated on the Current Flavors page!
We want to assure all of our customers that we are following all Fraser Health and Health Canada requirements to reduce the covid19-risk. On top of our standard cleaning protocols we have enacted the following additional policies:
- All high touch areas in our facility have an increased sanitization frequency
- Increased hand washing frequency
- Staff who feel sick will stay home
Canada post has released that they will not be able to guarantee delivery timelines. Please note that all orders will go out with our regular dates but may have a delay due to Canada post.
We will not be shipping anything to the USA during this time.
We are here to support our community – we have all seen the low stock and sometimes no stock in grocery stores. We carry some of those low stock ingredients such as Flour, sugar, and Eggs. Anyone in our community that needs these necessities may reach out to us; we will happily share with those in need.